Criticism & Suggestions Responses
2024
January
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
– |
– |
– |
– |
– |
– |
– |
– |
February
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
Missed the KRS registration schedule. Is there any chance to reopen the KRS registration for me, or can I fill it out during the KPRS? |
2024-02-05 : 10:11:46 |
Academic |
please fill in the KRS at the time of KPRS |
2024-03-08 : 05:33:33 |
Edo |
Finished |
|
2 |
The faculty of Science and Technology is not fully implementing technology as expected. There is a need for elevator facilities to support individuals with disabilities or temporary injuries, especially elderly lecturers and students who struggle with stairs. Additionally, classrooms should be regularly checked for basic teaching tools like erasers and markers, and the condition of cables connecting laptops to projectors. Technological facilities are still very limited. |
2024-02-20 : 10:37:22 |
Facilities and Infrastructure |
It has been conveyed to stakeholders at FST |
2024-03-08 : 05:32:31 |
Yuna |
Finished |
|
3 |
The BLM FST website account has been suspended |
2024-02-29 : 01:05:40 |
Student Affairs Division |
Thank you for the information. We will report this to USI FST regarding the issue |
2024-03-06 : 08:02:54 |
Edo |
Follow Up |
March
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
The air conditioner in the computer lab on the 2nd floor (LKMAT 5/202A) makes loud noises, disrupting the teaching and learning process. |
2024-03-05 : 03:36:25 |
Facilities and Infrastructure |
already repaired |
2024-10-11 : 10:07:54 |
Aldo |
Finished |
|
2 |
All lights in the women’s restroom near room 321 are broken. The water taps are also damaged |
2024-03-14 : 01:01:14 |
Facilities and Infrastructure |
already repaired |
2024-10-11 : 10:07:32 |
Ado |
Finished |
March
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
The air conditioner in the computer lab on the 2nd floor (LKMAT 5/202A) makes loud noises, disrupting the teaching and learning process. |
2024-03-05 : 03:36:25 |
Facilities and Infrastructure |
already repaired |
2024-10-11 : 10:07:54 |
Aldo |
Finished |
|
2 |
All lights in the women’s restroom near room 321 are broken. The water taps are also damaged |
2024-03-14 : 01:01:14 |
Facilities and Infrastructure |
already repaired |
2024-10-11 : 10:07:32 |
Ado |
Finished |
April
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
There is no drinking water provided, all power outlets in the biology gazebo are completely non-functional. |
2024-03-05 : 04:36:09 |
Facilities and Infrastructure |
Thank you for your complaint, we will follow up immediately |
2024-05-07 : 02:43:21 |
Coordinator |
Read |
|
2 |
A staff member transferred to the Mathematics Department is underperforming; the shared room in R205 is not being cleaned, and the carpet and floor are dirty. |
2024-04-08 : 12:37:45 |
Staffing |
Thank you for your input. we will convey it to the leadership |
2024-05-07 : 02:45:04 |
Coordinator I |
Follow Up |
|
3 |
Microphone in room 320 FST is not working |
2024-04-24 : 12:10:04 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:06:03 |
Aldo |
Finished |
|
4 |
The door hinge in the restroom near room 101 is broken |
2024 04-26 : 03:06:59 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:05:41 |
Aldo |
Finished |
May
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
The storage cabinet in the Biophysics Lab is decayed and damaged; it needs to be repaired or replaced. Twelve lockers have broken locks and need to be fixed |
2024-05-03 : 01:57:24 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:05:13 |
Aldo |
Finished |
|
2 |
The sink in the men’s restroom on the 3rd floor near lecture room 307 is clogged and not functioning |
2024-05-06 : 09:21:09 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:04:33 |
Aldo |
Finished |
|
3 |
The screen frequently used for sharing lecture materials in Labkom Room 2 flickers several times per minute, disrupting the class |
2024-05-07 : 04:09:02 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:03:18 |
Aldo |
Finished |
|
4 |
PD Dikti information has not been updated yet, which is required for the PPG Prajabatan registration. |
2024-05-07 : 09:58:07 |
Student Affairs Division |
Assistance has already been provided by Student Affairs and the Academic and Student Administration (PAA) of the program. |
2024-11-11 : 09:58:07 |
Coordinator |
Finished |
|
5 |
The light in the toilet near the research sub-division is not working |
2024-05-07 : 12:09:25 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:04:11 |
Aldo |
Finished |
|
6 |
The air conditioner in the lecturer’s room at the Biophysics Lab is not cooling properly |
2024-05-08 : 08:53:21 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:02:52 |
Aldo |
Finished |
|
7 |
Provide a water gallon, students need to refill their drinking water |
2024-05-15 : 05:10:27 |
Facilities and Infrastructure |
We suggest that student representatives discuss this need directly with the leadership for further clarification |
2024-06-07 : 10:44:25 |
Coordinator |
Follow Up |
|
8 |
The Wi-Fi signal does not reach the Integrated Biology Laboratory |
2024-05-16 : 01:30:56 |
Facilities and Infrastructure |
It has been improved for WIFI problems |
2024-10-11 : 10:02:22 |
USI Team |
Finished |
|
9 |
The light in the restroom next to room 322B is not working |
2024-05-22 : 01:14:29 |
Facilities and Infrastructure |
it has been replaced with a new one |
2024-10-11 : 10:01:35 |
Aldo |
Finished |
|
10 |
The power outlets at the front of the Student Center, in the northeast and southeast corners, are not working |
2024-05-30 : 12:41:00 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:00:40 |
Aldo |
Finished |
June
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
The air conditioner in the Biophysics Lab is completely non-functional |
2024-06-07 : 04:53:09 |
Facilities and Infrastructure |
already repaired |
2024-10-11 : 10:00:20 |
Aldo |
Finished |
|
2 |
The lights in the restrooms on the second floor of the Physics side, both male and female, are not working |
2024-06-12 : 06:21:18 |
Facilities and Infrastructure |
Already repaired |
2024-07-07 : 05:06:41 |
Facilities and Infrastucture Coordinator |
Finished |
July
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
– |
– |
– |
– |
– |
– |
– |
– |
August
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
The lock on the inner laboratory door was broken. |
2024-09-02 : 08:35:06 |
Facilities and Infrastructure |
Already repaired |
2024-09-13 : 11:01:56 |
Facilities and Infrastructure Coordinator |
Finished |
|
2 |
Please upgrade the WiFi. It can’t be used. It lags badly. |
2024-09-11 : 03:19:06 |
Facilities and Infrastructure |
Regarding the Wi-Fi, this falls under the university’s responsibility, so the authority to address it lies with the university. However, we have followed up with them. Please wait for further updates. |
2024-09-20 : 08:51:14 |
IT Coordinator |
Finished |
|
3 |
The restroom door on the third floor can only be opened halfway, it is stuck |
2024-09-12 : 04:50:32 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 09:56:11 |
Aldo |
Finished |
|
4 |
The air conditioner in Prof. Suryani’s room cannot be turned on |
2024-09-20 : 08:26:10 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 09:57:31 |
Aldo |
Finished |
|
5 |
The electrical outlet in the gazebo is not connected and does not work |
2024-09-27 : 11:56:34 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 10:02:52 |
Aldo |
Finished |
September
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
The location of the e-complaint (suggestion) on the new FST website cannot be found |
2024-08-05 : 10:04:34 |
DEKANAT |
It has been fixed. Please check it on the web. |
2024-10-15 : 09:39:31 |
IT Coordinator |
Finished |
|
2 |
I hope that the orientation program (OSPEK), which is routinely held for new students, can be discontinued, as it offers little benefit beyond stress and unnecessary exhaustion. The overwhelming and often pointless assignments are a waste of time, energy, and money, and they generate excessive trash from the leftover props. Please stop giving us tasks with unreasonably short deadlines that don’t match their workload, and do not require us to wear specific outfits or attributes that we do not own. |
2024-08-21 : 11:20:49 |
Student Affairs Division |
OSPEK 2025 will be better than this year. Thank you for your feedback regarding this year’s orientation program. |
2024-11-11 : 09:59:47 |
Coordinator |
Finished |
|
3 |
The elevator access on the second floor of the Pertamina building is not working |
2024-08-21 : 12:17:32 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 09:59:20 |
Aldo |
Finished |
|
4 |
Room 306 is not equipped with a microphone, and the air conditioner is not cooling |
2024-08-27 : 04:38:32 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 09:58:12 |
Aldo |
Finished |
|
5 |
The projector in classroom 307 is unclear and needs to be replaced immediately |
2024-08-28 : 02:00:27 |
Facilities and Infrastructure |
Already repaired |
2024-10-11 : 09:55:01 |
Aldo |
Finished |
October
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
The AC timer in room 210 cannot be turned off, the AC is not cooling properly, and one light is out |
2024-10-09 : 04:35:26 |
Facilities and Infrastructure |
Already repaired |
2024-10-18 : 12:22:32 |
Aldo |
Finished |
|
2 |
One of the air conditioners in the transit room of Lab 303 in the Pertamina building is not working, making the room very hot. |
2024-10-14 : 12:59:07 |
Facilities and Infrastructure |
The Air Conditioner has been replaced with a new one |
2024-10-18 : 12:23:26 |
Facilities and Infrastructure Team |
Finished |
|
3 |
The air conditioner in the lecturer’s room at the Electronics Lab on the second floor makes noise when turned on. Please assist with the repair. |
2024-10-18 : 10:12:50 |
Facilities and Infrastructure |
Already repaired |
2024-10-18 : 10:51:08 |
Facilities and Infrastructure Coordinator |
Finished |
|
4 |
The air conditioner in the Physics lecturer’s room on the third floor (R303) is not cooling. |
2024-10-28 : 03:37:46 |
Facilities and Infrastructure |
Already repaired |
2024-11-06 : 03:21:07 |
Aldo |
Finished |
|
5 |
The air conditioner in the S2 Biomedical Engineering program room is not cooling |
2024-10-29 : 02:01:55 |
Facilities and Infrastructure |
Already repaired |
2024-11-06 : 03:20:18 |
Aldo |
Finished |
November
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
1 |
The LCD screen in the S3 MIPA study room does not have a dedicated cable, so sometimes another cable needs to be plugged in for the LCD screen to turn on |
2024-11-06 : 11:06:25 |
Facilities and Infrastructure |
Already repaired |
2024-11-12 : 03:21:17 |
Aldo |
Finished |
|
2 |
The Wi-Fi in the S2 Biomedical Engineering program room is not working |
2024-11-12 : 01:50:09 |
Facilities and Infrastructure |
Already repaired |
2024-11-12 : 03:21:32 |
Aldo |
Finished |
|
3 |
The LCD screen display in room 312 is too small, making it unsuitable for such a large classroom |
2024-11-18 : 09:35:12 |
Facilities and Infrastructure |
We will discuss it |
2024-11-18 : 09:43:22 |
Aldo |
Follow Up |
December
| No | Complaint | Complaint Datetime | Complaint Area | Follow Up | Follow Up Datetime | PIC | Status |
|---|---|---|---|---|---|---|---|
|
– |
– |
– |
– |
– |
– |
– |
– |
